Privacy Policy

Who we are

Raincode Labs (Raincode SPRL)
Rue de la Caserne 45
1000 Brussels – BELGIUM

Our website address is: https://www.raincodelabs.com, the website is  fully hosted by Siteground. We use WordPress as content management system.

What personal data we collect and why we collect it

Contact forms

For contact forms, we are using WordPress plugins  Contact Form 7 and Flamingo. Theses plugins have been developed by Rock Lobster, LLC.

When visitors leave comments or fill in a contact form on the site, we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection.

What information do we store?

We store user input data sent through the contact forms on this website (First Name, Last Name, Company , Country, Phone Number, Email, Message, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent [browser]).

Where does the information go?

We use the Contact Form 7 plugin to manage contact form submissions. The information is sent as email messages that only a select few are allowed to access. The information is also stored in the database of Phidani Software SPRL., on their hosting server for backup and later reference purposes.

A copy of the submitted information is stored in our in-house database. Our Customer Relation Management system, which is hosted by our self, have access to these informations.

How long do you keep the information?

We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us (info@raincodelabs.com) . We will remove it anytime there are concerns about your privacy.

Do you share the information with other parties?

We share our database with others company from the SlashKernel group (legal name Phidani Software SPRL).

Anonymised data

We use Google Analytics and WPStatistics to collect anonymized data which allows us to have general statistics about our website traffic.